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  • Ordering

  • How can I order?

    Simply register on www.islandfresh.co.za, add to your cart and pay... Fast and simple!

  • What happens if I want to change my order?

    Our online system is there to give you control over your account and make it convenient for you to manage your orders and payments.


    Just Login to your profile, and from there you can manage all your orders.
    Once you have checked out your cart, you can not change or amend your order as this order then enters into the supply chain process to be packed and shipped. As our products are perishable we do not want to compromise freshness and quality by breaking the cold chain process.

  • Is there a minimum order?

    Whilst there is no minimum order , we cannot deliver dairy and eggs on its own - this is delivered as an add on to your fruit and veg order. Hence, it is mandatory and is indeed a prerequisite that fruit and veg be ordered as this is our core product.

  • I forgot to order an item or two, can I add it?

    Unfortunately not, a new order will have to be placed as orders are packed and dispatched early hours of the morning.

  • Why has my order been cancelled?

    If no payment is received within 90 minutes after confirming your order, the system automatically cancels your order to make the products available to other customers.

  • When will you be getting new stock?

    We receive stock daily from multiple suppliers so we are always restocking our site.

  • Is Your Site Secure ?

    Our website is secured using certificates issued by DigiCert.

    DigiCert is the world’s leading provider of TLS/SSL solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices.

  • Reward Points

  • Can I earn Reward Points for my purchases?

    Our reward points are used for the purpose of crediting customers accounts 1 point = R1. You can view your points by clicking on "My Account" > "Reward Points"
    when checking out you will see a checkbox that you can select if you wish to pay with points.

  • Payment and Returns Policies

  • What is your policy on customer satisfaction?

    We take pride in the high levels of service that we offer.
    In the unlikely event of this happening we will arrange a full credit for the damaged product or alternatively arrange for a replacement delivery if the product is still available in stock.
    We reserve the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

  • How can I Return/Exchange products?

    A product can only be returned/exchanged on delivery. We have a stringent Cold Chain protocol that we follow, and this ends on delivery.  As our products are perishable once you have accepted delivery the products cannot be returned. While our products are of the highest quality we urge you to check the product upon delivery to make sure that you are happy with the quality. If you are not satisfied, return/notify to exchange the incorrect product directly with the delivery personnel. You will be credited with your refund for the product, or replaced.

  • What options are available for paying?

    Payment can be made online with Payfast using direct debit or credit card!  We do not accept cash on delivery as our drivers are not equipped to carry cash.

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