• Our products

  • How can I be sure that your products are premium quality?

    High quality produce is sourced daily so that we can offer our customers the freshest produce. We only purchase and supply first grade produce ensuring the highest quality possible.
    Our produce is stored in a cold room and delivered to you as fresh as possible in a refrigerated delivery van so the cold chain process is not broken from the farm straight to your home.

  • What happens if not all my items are delivered?

    Please ensure that you check your order with our delivery personnel and any shortages will be noted on your delivery invoice. If we do not deliver an item on your order we will notify you via email, we usually credit your Island Fresh account with points and request that you let us know if you prefer that the item be delivered when available.  You may also create a Ticket to query any shortages. 

  • What happens if we don’t have all the products requested in stock?

    Try out our new feature by clicking on the "Notify Me" when available button, and we'll send you an email as soon it's restocked!

  • What is the difference between a sell-by date and expiry date?

    Sell-by date is marked on a perishable product indicating the recommended time by which it should be sold.
    Expiry date is a determined date after which something should no longer be used.

  • Why do our prices change?

    We buy produce daily and the prices are influenced by stock, change in season and demand.

  • Why do I sometimes get more/less fruit/veg for a bag/box?

    Fruit and veg vary in size depending on variety, season and farmer. For this reason you will receive different numbers of fruit and veg, however the quantity paid for in weight will always be guaranteed.

  • Ordering

  • How can I order?

    Simply register on, add to your cart and pay... Fast and simple!

  • What happens if I want to change my order?

    Our online system is there to give you control over your account and make it convenient for you to manage your orders and payments.

    Just Login to your profile, and from there you can manage all your orders.
    Once you have checked out your cart, you can not change or amend your order as this order then enters into the supply chain process to be packed and shipped. As our products are perishable we do not want to compromise freshness and quality by breaking the cold chain process.

  • Is there a minimum order?

    Whilst there is no minimum order , we cannot deliver dairy or Frozen foods on its own - this is delivered as an add on to your fruit and veg order. Hence, it is mandatory and is indeed a prerequisite that fruit and veg be ordered as this is our core product.

  • I forgot to order an item or two, can I add it?

    Unfortunately not, a new order will have to be placed as orders are packed and dispatched early hours of the morning.

  • Why has my order been cancelled?

    If no payment is received within 90 minutes after confirming your order, the system automatically cancels your order to make the products available to other customers.

  • When will you be getting new stock?

    We receive stock daily from multiple suppliers so we are always restocking our site.

  • Is Your Site Secure ?

    Our website is secured using certificates issued by DigiCert.

    DigiCert is the world’s leading provider of TLS/SSL solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices.

  • Reward Points

  • Can I earn Reward Points for my purchases?

    Our reward points are used for the purpose of crediting customers accounts 1 point = R1. You can view your points by clicking on "My Account" > "Reward Points"
    when checking out you will see a checkbox that you can select if you wish to pay with points.

  • Payment and Returns Policies

  • What is your policy on customer satisfaction?

    We take pride in the high levels of service that we offer.
    In the unlikely event of this happening we will arrange a full credit for the damaged product or alternatively arrange for a replacement delivery if the product is still available in stock.
    We reserve the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. All items requiring Refund needs to be returned for assesment. 

  • How can I Return/Exchange products?

    As our produce are perishables returns need to be made on delivery or within 2 working days at most. While our products are of the highest quality we urge you to check the product upon delivery to make sure that you are happy with the quality. If you are not satisfied, return/notify to exchange the incorrect product directly with the delivery personnel. You will be credited with your refund for the product, or replaced.

  • What options are available for paying?

    Payment can be made online with Payfast using direct debit or credit card!  We do not accept cash on delivery as our drivers are not equipped to carry cash.